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Beyond library spaces: the first decade of the National Library of Technology (NTK) in the new building
Chodounská, Alena ; Firsova, Naděžda ; Martinová, Olga
During the last decade, National Library of Technology (NTK) has become an integral part of the Prague Dejvice campus. The library building, which had almost one million visits in 2019, is very popular, especially among university students, both domestic and international. The library’s inspiring study spaces and facilities, together with its position in the very heart of campus, are a great advantage for fulfilling our mission of supporting students, professors and researchers. However, in order to become a real hub of STEM information and their efficient transfer to the education and research processes, besides the great building and high-quality information sources, a crucial role belongs to user services and the people who provide them. This presentation focuses on the methods used in observing the information needs and habits of NTK’s patrons and students on campus as well as on evaluation of our users’ experiences. These findings are instrumental for continuous and agile space design adaptations and the improvement of service that support academic and professional growth, inquisitiveness, and the competitiveness of our patrons.
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